| By placing
an order on the Moutan Limited website or when calling
our shops to place an order, you are agreeing to the
following terms and conditions.
If you have any questions regarding
our terms and conditions or have any comments or feedback,
please email us at flowers@moutan.co.uk or call us on
01252 842308.
If you are not satisfied with the
product you ordered once it is delivered, please call
us on 01252 702387. We will review the comments you
have and should the cause be related to circumstances
that are within our control, we will consider a full
refund and re-delivery of your chosen product.
If the product you ordered was damaged
on receipt, we will offer a full refund and a re-delivery
of the product at the next convenient date for your
recipient.
If the product you have chosen was
delivered late, we will refund the full cost of delivery
on the affected order.
In the event of non delivery as
the recipient is unavailable, we will attempt to make
contact by telephone using the contact number(s) given
on the order to arrange redelivery.
Failing this, we will leave a calling
card with instructions for the recipient to make contact
to arrange re-delivery. If, following a second delivery
attempt and we are still unable to deliver, we are regrettably
unable to offer a refund or complimentary re-delivery.
CHANGES TO YOUR ORDER
If you wish to make any changes to your order please
call our customer services team on 01252 842308. Please
note that any changes to your order (such as delivery
address, gift message) must be made at least 2 working
days prior to requested delivery date to ensure that
we have time to amend your order prior to dispatch.
We cannot guarantee that we will be able to accept changes
made to your order after that time.
For peak season (Valentine's Day
and Mother's Day), we can not guarantee that we will
be able to accept changes to orders within 72 hours
of the intended delivery date.
FLOWER AVAILABILITY
AND SUBSTITUTION
Naturally we are working with fresh, seasonal ingredients
that are often affected by the climate and can, as such,
have unpredictable availability. If for any reason,
we are unable to fulfill your chosen product, or elements
of it, we will work with the florists to substitute
the affected ingredients using the most appropriate
alternative to ensure your fresh flowers have a similar
colour, style, shape & size.
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All
products are subject to availability, and acceptance
of your order. In the event of any supply difficulties
or if the flowers received from our growers that are
needed to make up your order do not meet our high quality
standards, we reserve the right to substitute any product
required or part of product, with an alternate product
of a similar style and equivalent (or greater) value
and quality. Where substitution of flowers is necessary,
we will try to contact you via email. If you wish to
discuss the substitution we have made, please contact
our customer care team on 01252 842308 or email us on
flowers@moutan.co.uk.
If we are unable to contact you
via the contact methods provided prior to the time that
we make up your order, we will assume that you accept
the substitution.
FLOWER PRESENTATION &
RISK
Flowers may be delivered in bud to ensure longer life.
Some flower bouquet contents may be harmful if eaten
and/or a skin irritant. Please call our customer care
team on 01252 842308 if you wish to enquire about the
safety of contents before ordering.
PERSONAL MESSAGES
You must agree that any messages posted by you on your
card or sent by us on your behalf to a third party will
not contain anything which could be construed as harassing,
threatening, vulgar, abusive, obscene, defamatory, racist
or which may cause embarrassment or distress to any
person or are otherwise unlawful or objectionable.
You are entirely responsible for
any text or other material which you post or send on
this message system and Moutan Limited accepts no liability
for any such content. We do not pre-screen messages
but may monitor content from time to time. We have the
right to refuse to send or display messages and terminate
access to the relevant services at any time and without
liability to you in the event of any such objectionable
message.
SPECIAL OFFERS
At our discretion from time to time, we may offer products
at discounted prices. These offers are valid from the
time that we introduce them to the end date of the offer
and they cannot be used for purchases before the offer
introduction date or after the offer end date.
In the event that a customer has made a purchase and
the price of a product falls or is discounted due to
a special offer, the price of the product at the time
of purchase shall 'prevail'. We are unable to offer
special offer discounts for purchases that have already
been made. |
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As
our special offers are often presented due to the availability
of products, we may change the terms of special offers,
or withdraw them altogether, at any time and without
prior notice.
We also reserve the right to offer different personalised
special offers and promotions and it will therefore
only be possible for the customer in receipt of the
special offer to redeem the discount.
DISCLAIMER
Whilst we agree to use our reasonable endeavours
to ensure that the Moutan website and/or the Services
are fully operational and error-free we cannot guarantee
this and, therefore, accept no responsibility for any
defects and/or interruption of the Moutan website or
Services and shall be released from our obligations
under these Terms and Conditions in the event of any
cause beyond our reasonable control which renders the
provision of the Moutan website and/or the Moutan Limited
service impossible or impractical.
COPYRIGHT
All copy and images on this website are owned
by Moutan Limited and protected by Copyright. Unauthorised
infringement of copyright may be result in legal action
being taken against the offending party.
CANCELLATIONS
Only cancellations which are given at least
2 working days before the intended delivery date may
be accepted. Orders placed or cancelled on Saturdays,
Sundays or Bank Holidays will be treated as having been
received on the following working day. To cancel orders,
please call 01252 842308.
You are entitled to cancel any payment
at any time where fraudulent use has been made of your
credit or debit card by another person not acting on
behalf of you or as your agent and to be re-credited
by us to the extent that such sums are not reimbursed
by the card issuer in such circumstances.
For peak season (Valentine's Day
and Mother's Day), we are unable to guarantee to accept
changes to orders within 72 hours of the intended delivery
date.
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