| Payment
may be made by any of the methods indicated on the home
& payment page of the Moutan website and will be
debited when you submit your order. When you submit
your order by clicking on the [‘Yes, submit order’]
button, you are consenting to be bound by our terms
and conditions contained in these Terms and Conditions
and appearing elsewhere on the Moutan website.
For your order to be processed and
delivered on the required date, you must supply us with
all the mandatory details requested. Your order will
only be processed if full payment details are given
on the payment pages provided for us by RomanCart.
Your order will be confirmed by
a summary page at the end of your online transaction
and then acknowledged via email to the email address
provided at the start of the transaction within 12 hours,
confirming your order details. You will be issued with
an order reference number for any future correspondence.
All costs will be charged as defined in the order summary
on the date the order was placed.
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|
We will
not consider ourselves bound by a contract with you
until we have issued a confirmation e mail to the email
address you , the customer, has supplied at the start
of your transaction.
Our website has a secure checkout
in partnership with RomanCart and we therefore encourage
customers to place their orders online. However, on
occasion, when submitting customer's credit/debit card
details to our bank, we receive payment failures which
prevent us from accepting your order immediately. This
may be due to, that, on occasion, credit cards that
are entered correctly and have sufficient funds are
not validated because the card issuer is performing
a random security check. In these cases, we will still
have received your order but need to take payment over
the phone. We will email or call you in these circumstances.
If you receive a message to tell you that payment has
not been validated, please contact us immediately on
01252 842308 to ensure your order is delivered on time. |
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Due to time
differences, payments made out of office hours, or problems
getting hold of customers via the contact details they
have provided, we are sometimes unable to process a valid
payment prior to the requested delivery date. If this
is the case, once we have received payment, we will dispatch
the flowers as soon as possible to ensure that there is
no further delay. Although this delay is regrettable,
it is, in the circumstances described above, outside our
control and therefore we cannot offer any form of refund
in these circumstances. |
