Payment Information

Payment may be made by any of the methods indicated on the home & payment page of the Moutan website and will be debited when you submit your order. When you submit your order by clicking on the [‘Yes, submit order’] button, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing elsewhere on the Moutan website.

For your order to be processed and delivered on the required date, you must supply us with all the mandatory details requested. Your order will only be processed if full payment details are given on the payment pages provided for us by RomanCart.

Your order will be confirmed by a summary page at the end of your online transaction and then acknowledged via email to the email address provided at the start of the transaction within 12 hours, confirming your order details. You will be issued with an order reference number for any future correspondence. All costs will be charged as defined in the order summary on the date the order was placed.

We will not consider ourselves bound by a contract with you until we have issued a confirmation e mail to the email address you , the customer, has supplied at the start of your transaction.

Our website has a secure checkout in partnership with RomanCart and we therefore encourage customers to place their orders online. However, on occasion, when submitting customer’s credit/debit card details to our bank, we receive payment failures which prevent us from accepting your order immediately. This may be due to, that, on occasion, credit cards that are entered correctly and have sufficient funds are not validated because the card issuer is performing a random security check. In these cases, we will still have received your order but need to take payment over the phone. We will email or call you in these circumstances. If you receive a message to tell you that payment has not been validated, please contact us immediately on 01252 842308 to ensure your order is delivered on time.

Due to time differences, payments made out of office hours, or problems getting hold of customers via the contact details they have provided, we are sometimes unable to process a valid payment prior to the requested delivery date. If this is the case, once we have received payment, we will dispatch the flowers as soon as possible to ensure that there is no further delay. Although this delay is regrettable, it is, in the circumstances described above, outside our control and therefore we cannot offer any form of refund in these circumstances.

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